Frequently Asked Quesions
How do I order printing online?
You will find the answers to some common queries below but please just get in touch with other questions. Our offices are open from 9am-7pm Mondays – Fridays and you can reach us by telephone on +97142687720, online chat or email at email@example.com
It’s that simple! Select the printing product you require, configure each option such as quantity, finish, design options etc and add them to your basket. You can upload your artwork files or images or create your own design in our design studio that is better than Canva at the checkout stage. You can also review your order and amend as necessary before proceeding to payment. Once your order is received, it will be processed for print and dispatched in accordance with the products turnaround time.
Can I place special orders for printing I don’t see on your online print shop?
Of course, you can! What you see on our online print shop is based on our most popular sellers and are just a tiny fraction of the products and services we provide. We are very flexible and are happy to quote for specific quantities or specifications wherever possible. Any size, quantity or specification you might have, we will try our best to fulfil any off-standard requests.
What if I don’t have print or artwork file?
Don’t Stress! Our graphic designers can create a fabulous design for you at a small additional cost. Just let us know when your ordering, give us any relevant text to include in the design and any rough ideas of the type of design you’re looking for and we’ll take it from there. If you haven’t got a clue, just tell us that too and we will come up with an idea for you!
Where do you deliver printing to?
We can deliver your printing to any address in the United Arab Emirates by courier and by arrangement to any address worldwide subject to additional shipping charges.
What types of artwork files do you accept?
We support most ‘industry-standard’ artwork file types. Examples of supported formats include: –
- Adobe Photoshop
- Adobe Indesign
- Adobe Illustrator
- Quark XPress
We also accept generic artwork formats including:-
When supplying artwork from the original design package (for example an Adobe Indesign file), it is important to send over all linked images and fonts as well as the Adobe Indesign document itself.
If you are exporting artwork from a design package into a generic format such as PDF then there is generally no need to supply artwork components such as images and fonts separately unless you need us to re-open and edit the file for you.
Most clients typically supply us with the exported generic file rather than the original artwork file and links.
How do I send my print artwork?
Well, that’s easy! Just attach your files to your order through the file upload link at the checkout stage. If you have any difficulty uploading your file, just attach it to an email and send it to firstname.lastname@example.org . Make sure to clearly identify your artwork and the order it corresponds to by including any relevant information such as your name, telephone number and your order number. If we are in doubt, we will contact you before we print. If you are sending print ready artwork, please read our technical information page before sending your files to us.
How do I send print files that are too big to either upload or email?
That’s not a problem at all! Go to wetransfer.com and follow the instructions to send your files to us at email@example.com .Just attach your relevant details such as an order number or other reference so we know what it’s in connection with.
What happens after I have sent my artwork?
Once we receive your artwork file(s), one of our team will manually check to ensure that the size and proportions are correct for the product(s) that you have ordered. Once this is done, we will send you a proof via email.
If we discover an issue with your artwork, we will let you know so you can fix the issue and re-supply the file(s).
We make basic checks to artwork to confirm the sizing and proportions are ok but we can’t make detailed checks for spelling mistakes, grammatical errors and resolutions/quality of images that are used within a piece of supplied artwork. That being said, if you have any particular concerns about your artwork and need an opinion on something in particular, please just get on touch and we will be happy to help.
Paper sizes? I know what an A4 is but how do I know what an A5 is?
As a quick guide, a standard sheet of printer paper is A4, A5 is equivalent to half the size of an A4 sheet, A6 is half of A5 and so on.
What is bleed?
Bleed is the area at the edge of the design which allows for a small margin of error when the finished print is cut by the guillotine. It is essential to allow a certain amount of bleed when setting out your artwork in order to avoid seeing white marks at the edge of the finished print. Check out our Technical Information page for a useful guide to setting out your artwork and some handy diagrams on bleed and cut marks.
What is a .zip file and how do I create one?
A Zip file is a compressed version of a folder containing your artwork files. Zipping your file allows the entire folder to be sent quickly and easily as an email attachment or file upload. To organise your artwork for sending to us just right click on your desktop to create a new folder. Ideally, you should give this folder a name which easily identifies it to us when we receive it, e.g with your full name or your order number. Put any relevant artwork and/or notes inside this folder and right click to save as a Zip folder. You can then attach it to your email and send it to us for printing.
What payment methods do you accept?
We accept most common credit cards including Mastercard, Visa and American Express via the payment gateway on our website. We also can accept payments via PayPal. If you cannot place an order using one of these payment options, then please send the details of your order requirements to us via email at firstname.lastname@example.org and we can manually generate an order and send a confirmation to you along with an invoice.
Can We Set Up Credit Accounts?
We can usually set up instant credit accounts for government organisations. Although we can set up credit accounts for private businesses, this is typically done subject to credit checks and sometimes after a trading pattern is established. If you would like to organise a credit account, please send your details and requirements to email@example.com .we will be able to help